Refunds and cancellation
Plans give immediate access to digital content, so in general they are not refundable once access has started. We do refund in these cases:
- Paid but not activated: if your plan did not start within 24 hours of a confirmed payment and we cannot fix it, you get a full refund.
- Charged twice: a duplicate payment for the same order is refunded in full.
- Service down: if the platform is unavailable for more than 24 hours in a row during market hours, we add the lost days to your plan, or refund them if you prefer.
Cancellation
Plans do not renew automatically, so there is nothing to cancel: access simply ends on the last day.
How to ask
Email support@tradingmarble.com with your account email and the Razorpay payment ID. Approved refunds go back to the original payment method within 5–7 working days.